About Complaints
We are your first port of call for any queries or concerns, including complaints. We will handle these complaints in line with our complaints process You can find our Complaints Policy here
We work with e-money and payments institution partners in providing you with our service, namely Currencycloud, GC Partners, Equals Group, Sciopay and IBAN First. Currencycloud ultimately provides you with Spot and Forward foreign exchange services, i.e. geographically or functionally limited elements of regulated payments and e-money services in UK, EU and US. GC Partners, Equals Group, Sciopay and IBAN First also provide you with Spot and Forward foreign exchange services.